Return Policy

Every piece of beadwork and jewelry sold through Dogwood Woven Co is hand-beaded by Angela in our studio. Because each item is made individually by hand, we have a specific policy to reflect the care and time that goes into them.

We accept returns on beadwork and jewelry items within 14 days of delivery if:

• The item arrived damaged or broken in transit.
• You received the wrong item.
• There is a significant quality defect — something that is not intentional variation or the natural character of handmade goods.

Because every piece is one-of-a-kind and made to order, we do not accept returns for change of mind on handmade beadwork or jewelry. We encourage you to read product descriptions carefully and reach out before purchasing if you have any questions about size, color, or materials.

If your beadwork or jewelry qualifies for a return, here's what to do:

1. Email us through our Contact page within 14 days of receiving your order.
2. Include your order number, a short description of the issue, and a clear photo of the item.
3. We'll respond within 2–3 business days with next steps.
4. If approved, ship the item back in its original packaging (or comparable protection). Return shipping costs are covered by us for damaged or incorrect items.

Once we receive and inspect your return, we'll issue a full refund to your original payment method within 5–7 business days. You'll receive an email confirmation when the refund is processed.

If the item is found to be undamaged and not defective, we reserve the right to deny the return and ship the item back to you at no cost.

Because our beadwork is handmade in small batches, we cannot guarantee an exact replacement item. If you'd like an exchange, please contact us and we'll do our best to find something you'll love just as much.

We're a small studio and we genuinely want you to love what you receive. If anything is unclear or you're not sure which category your order falls under, just send us a message — we read every one.